💫 From Restaurant Management to Retail at Sea – Dylan’s Onboard Journey 💫
- Rob - Recruitment Director
- Oct 5
- 1 min read
We’re proud to spotlight Dylan, who joined the Cruise Retail Academy family a few months ago and has already proven himself as a standout professional ready to thrive onboard. 🌊✨
With a background in restaurant and bar management, Dylan brings over six years of leadership experience from top venues like San Miguel Spur Steak Ranch and Bossa Sunningdale in Cape Town. Known for his ability to lead teams, maintain cost efficiency, and deliver warm, high-energy guest experiences, Dylan’s transition from hospitality to cruise retail feels like a natural next step.
His leadership style blends discipline with empathy — he’s managed teams of up to 12 bartenders, increased annual revenues by 50%, and earned recognition for outstanding customer service and operational results. Beyond the numbers, Dylan is driven by connection: understanding guests, inspiring teams, and creating memorable moments wherever he goes.
💬 Dylan says:
“This new chapter feels like the perfect fit. I’ve always believed hospitality is about people first — whether behind a bar, on a restaurant floor, or now at sea. I’m grateful to Adrian and Rob for their support and guidance through the Academy — it’s been such an incredible experience preparing for this journey.”
We’re excited to see Dylan bring his leadership, adaptability, and signature calm energy to life onboard. The next adventure has only just begun — and we know he’ll make every moment count.