Level 2 of the Cruise Retail Diploma, Product Knowledge, is where participants build the specialist expertise that defines a confident cruise retail professional. Having completed the foundations in Level 1, this stage shifts the focus to depth: five modules, each dedicated to a core category on board — Watches, Jewelry, Duty-Free, Beauty, and Fashion. In each module, participants explore the product landscape, key brands, materials, and features guests are most likely to ask about, along with the selling points and service approach that suit that category. The aim is not just to know the product, but to translate that knowledge into genuine, guest-focused advice — helping shoppers make confident choices and giving participants the credibility to be seen as a trusted specialist in their category. By the end of Level 2, participants will have a well-rounded command of the full retail offering on board, setting them up for the leadership-focused skills covered in Level 3.