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💫 From Nairobi’s Jewellery Counters to a Global Stage – Gladys’s Cruise Retail Story 💫

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We’re excited to celebrate Gladys, whose positivity, professionalism, and passion for fine jewellery have prepared her for an incredible journey into cruise retail. 🌊✨


Gladys brings experience, heart, and ambition. Having worked with respected brands in the Jewelry trade, she has built a reputation for warm guest interactions, meticulous product knowledge, and an ability to create truly memorable shopping moments.


Whether she’s guiding a guest through a delicate jewellery choice or ensuring displays look flawless, Gladys always brings intention and care to her work.


Her background in guest experience within hotels has also sharpened her ability to navigate multicultural environments with grace — a key strength onboard, where every guest has a different story and expectation.


With strong communication skills, a calm presence, and a genuine passion for luxury retail, she’s stepping confidently into the high-energy, global world of cruise retail.


💬 Gladys says:“I’m so grateful to be taking this next step. Working with jewellery has taught me the importance of detail, connection, and creating beautiful experiences. I also want to thank Robi, Adrian, and the entire Cruise Retail Academy team for their incredible support. The guidance and training they provide truly help you feel prepared and confident before joining a ship. For anyone dreaming of a career in cruise retail — the Academy is the best place to start.”


We’re proud to see Gladys join this journey. Her warm energy, dedication, and passion for luxury storytelling will make her a valued part of any onboard retail team.


1 Comment


ERIC KAGURU
5 days ago

Wow, such an inspiring story. Keep your head up, Gladys, and keep the Kenyan flag high.

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