💫 From Jamaica to the World – Nicole’s Cruise Retail Journey 💫

We’re delighted to celebrate Nicole, whose 15+ years of leadership and guest service experience have now brought her to the world of cruise retail. 🌊✨

Nicole’s career has always been about people. From leading reservations and operations teams at Dolphin Cove in Jamaica to developing small businesses through the Jamaica Business Development Centre, she has consistently combined professionalism with heart. Known for her ability to resolve challenges with calmness and care, Nicole has built a reputation as a leader who lifts others up while keeping guests at the center of everything she does.

Her adaptability, communication skills, and natural warmth make her a perfect fit for life at sea. Already, she’s showing the same dedication onboard that has carried her throughout her career — inspiring colleagues and ensuring guests feel seen, valued, and cared for.

💬 Nicole says:

“This opportunity feels like a natural next step for me. Every role I’ve had has been about service, problem-solving, and connection — and now I get to bring that experience into a global setting. I’m excited to grow, learn, and share this journey with guests and colleagues from around the world. I also want to thank Adrian and Rob for creating the Cruise Retail Academy — it’s truly helping people be better prepared before they join with the free training, the Academy itself, and the advice they give in general.”

We couldn’t be prouder to see Nicole embark on this chapter. Her humility, resilience, and guest-first mindset are what make her not just a professional success story, but an incredible person to have onboard.

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