Question 1

What is Cruise Retail?

Accepted Answer

Cruise retail is the onboard shopping offer that you can find on most of the large cruise ships sailing across the oceans.  The department consists usually of between 2-12 shops selling a number of different products and categories.  Usually a team of between 10-40 people are employed to run the operation, consisting of many different positions such as shop manager, product specialists, sales associates.
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Cruise retailing is run by a mixture of concession operators (such as Starboard, Heinemann, Effy, Harding+, Avolta, Diamonds International) or sometimes by in-house teams (such as MSC, Aida, Costa).

You can learn more about the world of cruise retail in our free E-Academy course, Learning About Cruise Retail, which has been written to help you understand clearly all it.

Question 2

Why should I trust the Cruise Retail Academy?

Accepted Answer

There are many challenges in getting recruited to a job on cruise ships.  We understand this and have seen first hand some of the 'sharks' operating in this industry.

We are different.

Firstly, we would like to thank you for actually doing the research into why you should trust your recruiter / trainer, it is a really important step to ensure that you are making the right choice.

Please have a look at some of the 300+ reviews of our services on Trustpilot to see what our members thought about our offer.

Read through our biography to learn a bit about us and our experience:

And finally, have a look through why you can TRUST US with your journey:

As you may have seen in our company values, for us 'TRUST IS EVERYTHING'.  It is one of our most important values, and therefore we pride ourselves at really operating with truth, transparency and genuine care.   If we have delivered that for you, then we have lived our value.

Question 3

How do I apply for a job onboard?

Accepted Answer

Hello! This is where the Cruise Retail Academy can help you step onboard.  We are experts in cruise retail recruitment and can help you to find a job in the retail department onboard.  We are recruiting for 15 different job roles on cruise ships for 20 cruise lines.   We are working with many of the main cruise retail operators and are recruiting for a wide variety of retail positions such as Shop Manager, Watch Specialist, Retail Ambassador and Sales Associate.

Please visit our RECRUITMENT page to learn more and to apply for jobs.

Click here to visit page (https://www.cruiseretailacademy.com/jobs)

Question 4

What are the benefits of working on a cruise ship?

Accepted Answer

Are you seeking an adventurous career where every day offers something new? Working on a cruise ship could be your dream job! Here's why setting sail as a cruise ship employee might be the perfect opportunity for you.
1. Travel the World
One of the most appealing aspects of cruise ship employment is the chance to travel while you work. Visit numerous destinations across continents without spending a penny on travel expenses. Explore cultures, savor exotic cuisine, and make memories in stunning locations.
2. Free Room and Board
Forget about rent and grocery bills! Cruise lines typically provide free accommodation and meals for their employees. This perk can significantly boost your savings, as you have fewer financial responsibilities while onboard.
3. Diverse Job Opportunities
Cruise ships operate like small floating cities, offering a wide range of job roles. Whether your expertise lies in hospitality, entertainment, technical maintenance, or customer service, you'll find a role that matches your skills. Broaden your horizons with opportunities for growth and cross-training.
4. Meet Diverse People
Live and work with an international crew, gaining insights into different cultures and languages. This multicultural experience not only enriches your personal development but also strengthens your interpersonal and communication skills.
5. Build a Unique Resume
Employers value the adaptability, teamwork, and problem-solving skills gained from cruise ship work. Adding cruise ship employment to your resume signals to future employers that you are versatile and can thrive in dynamic environments.
6. Flexible Work Contracts
Whether you're looking for a short-term adventure or a long-term lifestyle change, cruise lines often offer flexible contracts ranging from a few months to a year. This allows you to tailor your work experience to fit your personal and career goals.
7. Employee Discounts
Enjoy travel discounts for yourself, family, and friends on cruise vacations. This benefit means you can share the world of sea travel with loved ones at more affordable rates.
Embark on a journey where work and adventure merge seamlessly. With numerous benefits and experiences waiting for you, working on a cruise ship could be the exciting career change you've been looking for!

Question 5

It's my first time onboard, what info do I need to access?

Accepted Answer

We understand that going onboard for the first time can be a bit scary.  We fully understand this!

We have written a Life Onboard course in our E-Academy, so you can learn more about what steps you will need to go through to get onboard, and then what it will be like when you arrive on the ship.

In terms of the requirements needed to get onboard for the first time, we have a page full of useful information for you:

Question 6

How long does it take to get onboard for the first time?

Accepted Answer

This is a very difficult question to answer, as it will depend on how ready you are to join.

If you need to get new medicals, visas, vaccinations etc, then the process can take up to 6 months depending on your country.    Please visit our REQUIREMENTS page to learn more about this.

If you are 'ship-ready', and the operator has a suitable position, then the time period can be as little as 6-8 weeks.

Key factors are:
- Your preparation Time
- Notice Period needed to leave other jobs
- Position readiness from operator
- Position readiness of destination ship

You will need to be patient and pretty flexible in embarking into a cruise retail job for the first time, as it is important to get you onto the right ship with the right level of support.

When you leave your current job before embarking for the first time, it is important to mention this to us immediately, so we can ensure the cruise retail operator is fully aligned.

Question 7

What Stores Can You Expect to Find Onboard?

Accepted Answer

When you're cruising the open seas, shopping onboard offers an exciting array of options to enhance your adventure. Here’s a peek at what you can typically explore:

• Fine Jewelry and Watches: Discover a sparkling collection of exquisite jewelry and luxury timepieces that cater to every taste and style.
 • Liquor and Tobacco: Enjoy duty-free prices on a selection of premium spirits and tobacco products, perfect for indulging yourself or picking up a thoughtful gift.
 • Perfume and Cosmetics: Pamper yourself with a range of high-end perfumes and beauty products, allowing you to look and feel your best throughout your journey.
 • Cruise Line Merchandise: Pick up exclusive cruise line merchandise, including branded apparel and souvenirs, to remember your trip by.
 • Designer Handbags: Browse a sophisticated selection of designer handbags, offering a stylish addition to your travel wardrobe.

Shopping onboard makes it easy to indulge in some retail therapy while sailing across stunning destinations. Whether seeking luxurious gifts or treating yourself, there's something to match everyone’s desires.

Learn more by taking our E-Academy course on learning about cruise retail and see some photos of the onboard shops.

Question 8

What skills do I need to work in cruise retail?

Accepted Answer

We have a free E-Academy course specifically to help answer this question called 'Top 10 Cruise Retail Skills'.

To join, make sure you are signed up as a member and then click on the button below!

Question 9

How do I learn about what I am going to sell?

Accepted Answer

We can help!  The Cruise Retail E-Academy will be the perfect place to get all the training you will need across many of the top brands that you will find onboard.  There are new courses being added each week, so it is a great way to get passionate about the amazing products you will find onboard.

Check out the E-Academy page and have a look at the 50+ courses we have for you to start....

Question 10

What are crew facilities like?

Accepted Answer

Crew facilities vary significantly per ship.   We have a learning course in our E-Academy called Life Onboard.   It will cover everything from what crew facilities are like, to how you will embark onto the ship.

If you want to see a comparison and understand in detail what crew facilities can be like, then click on the link below to see the relevant page on Crew Center website.
​
Click here to view
(http://crew-center.com/crew-facilities)​
There are also a number of galleries with photos of crew bars / facilities
​
Click here to view(https://crew-center.com/pics)

Question 11

Do I need a medical?

Accepted Answer

Yes, you will need to pass a medical examination to work on a cruise ship. This is a requirement set by the International Labour Organization (ILO) to ensure the health and safety of all crew members and passengers.   
 
During the medical examination, you will be assessed for your overall health and fitness to work on a ship. This may include:   
 
 • Physical examination
 • Blood tests
 • Urine tests
 • Vision and hearing tests
 • Drug test
​​
The specific requirements may vary depending on the cruise line and the position you are applying for. However, it is generally recommended to be in good health and to have all necessary vaccinations before applying for a job on a cruise ship.
Here are some additional tips for preparing for your medical examination:
​
 • Get a good night's sleep before the exam.
 • Eat a healthy breakfast.
 • Dress comfortably.
 • Be honest about your medical history.
 • Ask any questions you have about the exam.
​​
By following these tips, you can increase your chances of passing your medical examination and getting a job on a cruise ship.

Question 12

Which cruise operators are we working with?

Accepted Answer

We are working directly with most of the major cruise retail operators for a wide variety of job roles onboard.  We will give you further information if we invite you to an interview.

Question 13

What is a trunk show?

Accepted Answer

A trunk show is an event where a brand or supplier presents its merchandise to the guests onboard for a limited period of the cruise.  Usually hosted by a retail ambassador, they can be seminars, theatre shows and will be attended by invited guests.  If you are looking for a job as a retail ambassador, check out our jobs page.

Question 14

What job roles are there in the shops department onboard?

Accepted Answer

​There are many different positions in the retail department onboard.  From sales associate to port shopping expert, from brand ambassador to shop manager, you will find loads of different options.

We have a page dedicated to telling you about the typical positions you will find in a large cruise ship.

Question 15

What does PPD mean?

Accepted Answer

This is a true cruise retail expert question, and it is a great piece of information to know!

PPD is the usual measure for targets in cruise retail.  It means the Passenger-revenue Per Day.  So basically it is the total sales for the cruise divided by the number of passengers divided by the number of days.
​
So, $100,000 with 5 days cruise and 2,000 passengers would be...
(100000 / 5 / 2,000 = $10 PPD)

You can learn more about selling in cruise retail in our course, Service & Selling in Cruise Retail, available for free in the E-Academy.

Question 16

Where am I going to be sailing?

Accepted Answer

Cruise retail is a global industry.  You will have the chance to visit many different destinations around the world.

We have a free course in our E-ACADEMY dedicated to learning about cruising around the world, where you will learn about all the different destinations, nationalities and passengers.

Question 17

When should I leave my job / studies to embark onboard for the first time?

Accepted Answer

Understanding the timing before getting onboard is a key skill.

It is important that you do not resign from your current role or from any studies until after your medical, visa and paperwork have all been accepted and cleared by your cruise retail operator and you are waiting scheduling.

Question 18

What should I pack?

Accepted Answer

It is a daunting task to attempt to pack everything you will need into a suitcase for seven months, especially as you will probably experience several different climate conditions during your contract.

Luckily, we have written an E-Academy course just for you called TOP 10 First Time Onboard Tips!

The following list is designed only as a suggestion as to what you may need to pack:
 • Blackwork shoes (comfortable) slip resistance
 • Black running/walking/tennis shoes
 • Head covering or hat
 • Sunglasses & Suntan lotion
 • Sufficient underwear, socks, or pantyhose
 • Toiletries (although these are available in the shop on board or ashore)
 • Alarm Clock
 • Swimsuit and beachwear
 • Lightweight jacket or sweater
 • Black dress (for female Team Members)
 • Complete Black Business suit, shirt, and tie (for male Team Members)
 • Casual clothing for free time wear
 • Camera
 • Voltage adapter. Whilst there is 110v - 220v power onboard, it is useful to have an international adapter
​
Don't bring Irons, Large Stereo Systems or duvets / quilts.

Question 19

How much do I earn?

Accepted Answer

You will receive a basic salary, and then depending on the cruise retail operator, you will receive a commission as well usually linked to sales or other targets (KPI's).  Earnings can vary a lot between the different seasons, ships, shops.   We can explain more, if you receive an invitation for an interview.  Afterwards, you should talk with your cruise retail operator to find out more.

Question 20

Are the Onboard Shops Duty/Tax-Free?

Accepted Answer

Yes, the shops on cruise ships are typically both duty-free and tax-free. This means you can purchase items without the additional burden of taxes that would normally apply back home. Whether you're looking for designer goods, electronics, or premium spirits, these onboard shops offer enticing deals.
Important Considerations
 • Personal Allowance: While the deals are tempting, remember that your home country likely has limits on what you can bring back without incurring extra duties. Be sure to check these allowances before your trip.
 • Product Availability: The selection may vary by cruise line and itinerary. Some popular brands like Gucci, Chanel, and Swarovski are often available, but not guaranteed.
 • Pricing: Although items are duty-free, it’s wise to compare prices beforehand to ensure you're getting the best value.
Always come prepared by researching duty-free limitations, especially since each country has its customs regulations. This way, you can shop confidently and enjoy the tax-free perks of your voyage.

You can learn more about US Customs Regulations in our E-Academy course.

Question 21

When Do Onboard Shops Open?

Accepted Answer

Onboard shops are a popular feature of cruise vacations, offering a variety of items from souvenirs to luxury goods. To ensure guests enjoy tax and duty savings, these shops open only when the ship is in international waters. This means that as soon as the ship leaves the port and crosses into these designated waters, guests can begin to explore the onboard shopping options.

To find out the exact operational hours during the cruise, guests can:
 • Consult the Daily Newsletter: Most cruises provide a daily schedule or newsletter in your cabin, keeping you updated with specific times.
 • Check Interactive Screens: Many ships have digital notice boards or screens around the vessel displaying current shop hours.
 • Inquire at Guest Services: Visit the guest services desk for additional information on shop availability and any special shopping events.

Shopping times might vary based on the cruise itinerary, so it's beneficial to check these resources regularly for the latest updates. Enjoy your shopping experience at sea!

Learn more about cruising in general in our E-Academy course, WHAT IS CRUISING?

Question 22

Can guests pay with cash at the onboard shops?

Accepted Answer

When shopping at the onboard stores, guests won't be able to use cash for your purchases. Instead, all transactions require a specific card provided to guests at the beginning of their journey. This card is used not only for buying items but also for accessing various amenities and services on board.
Why Use the Onboard Card System?

• Convenience: Carrying a single card instead of cash streamlines your shopping experience, allowing for quick and easy purchases.
 • Security: The card system reduces the need to carry large sums of money, keeping your funds secure.
 • Tracking: All transactions are recorded, helping you keep track of your spending during your trip.

While cash has its place for some personal expenses during excursions, onboard shopping requires the use of this dedicated card to ensure a hassle-free and smooth experience.

Question 23

How many hours do I work each day?

Accepted Answer

Depends on the type of day.  Sea days usually are the most hours as shops are open, port days can be less hours dependant on whether there is a delivery or inventories to be completed.  The working time rules onboard are goverened by the MLC.

Question 24

Why are there shops on cruise ships?

Accepted Answer

Shopping is an important part of a cruise experience. With guests choosing products which are relevant to their vacation, to purchase a gift for family / friends or to treat themselves by finding some thing new, shopping is really enjoyed across the different ships around the world.
​
Most cruise ships sell at tax and duty free which makes the pricing competitive for people to buy and as a result will usually only open when the ships are sailing in international waters.
​
In our E-Academy we have a number of courses for you to learn about cruise ships and cruise retail.

Question 25

Who are the main companies in cruise retail?

Accepted Answer

Very good question!  And certainly one which you need to know the answer for to know more about our industry.

To help you, we have a Who's Who guide to Cruise Retail to help you navigate your way through the industry in our blog, or you can learn more in our 'Introduction to Cruise Retail' course on the E-Academy.

Question 26

What shops are onboard?

Accepted Answer

Most large cruise ships have around 4-8 shops onboard.  Usually there will be a - perfumes & cosmetics shop, a duty free shop, a fashion shop, a logo items shop, a watches & jewellery shop.  Some ships have mono brand shops where only 1 brand is sold in them.
​​
On smaller cruise ships, usually there will be 1-2 shops onboard with a mix of categories sold in them.
​
We have a number of courses in our E-Academy designed to help you really learn more, such as 'What is Cruising?' and 'Introduction to Cruise Retail'.

Question 27

How long are the contracts onboard?

Accepted Answer

Usually between 5 - 8 months depending on the cruise line, the season and where you come from.  In the application process to find a job onboard you should discuss this with your prospective cruise retail operator, as there is quite a bit of change across the industry.

Question 28

Where can I get access to crew news?

Accepted Answer

For all our Cruise Retail Academy members, we send out a weekly newsletter called 'Academy Weekly' with all the latest news from the cruise retail industry.  All you need to do is sign up for free as a member and you will automatically receive it weekly in your inbox!

There is also a dedicated crew news webpage on the Crew Center website with news not only related to the cruise retail sector but across the cruise industry.
​
Click here to visit page(https://crew-center.com/news)

Question 29

What is the Cruise Retail Academy?

Accepted Answer

We are a professional network for cruise retailers to join for free.  We have been created as a digital resource for the industry to help you learn more, connect with others and to help you grow your career at sea.
 
You can learn more about us at this link:

www.cruiseretailacademy.com/aboutus

Question 30

What is the minimum and maximum age for working onboard?

Accepted Answer

MINIMUM
The minimum age you need to be to work in the retail department on a cruise ship is 21 or older.  You need to by physically fit, able to carry heavy loads if needed and able to be on the move for a number of hours a day.

MAXIMUM
According to most cruise line employment policies, there is no maximum age to work on a cruise ship; as long as you meet the physical and job requirements, you can apply regardless of age, although some positions may favour younger applicants due to the demanding nature of the work.

Question 31

What is the E-Academy?

Accepted Answer

The E-ACADEMY is our portal for Cruise Retail Academy members with all of our learning courses which are readily available for you to take part in.  We have designed all courses that mean you can learn whenever you like and at whatever pace you want.  We are adding new courses each week on here, so keep an eye on our regular e-mails to learn more and let us illuminate your retail world!

Question 32

How do I join the Cruise Retail Academy?

Accepted Answer

It's really simple!  The Cruise Retail Academy is free for you to join and all you need to do is give us your name and your email address.  Once joined you have full access to our news, training, jobs, information, networking and much more.  As we are a brand new business, we are continually learning and developing, and we appreciate your feedback.

Question 33

Do I need a passport?

Accepted Answer

Yes, you will need a valid passport to work on a cruise ship. The passport must be valid for at least one year from the date you embark on the ship. It is also important that your passport has enough blank pages for visas and stamps.   
 
In some cases, depending on the cruise line and the countries the ship visits, you may also need a C1/D visa (see further information below). This visa is specifically for crew members working on cruise ships that dock in the United States.   
 
It's important to check the specific requirements of the cruise line you are applying to, as they may have additional passport and visa requirements.

Question 34

Do I need a seaman book?

Accepted Answer

Whether you need a Seaman's Book to work on a cruise ship depends on the specific requirements of the cruise line and the flag of the ship. Some cruise lines may require it, while others may not.
​
Generally, a Seaman's Book is a document that records a seafarer's experience and certifications. It's often required for seafarers working on ships that are flagged in countries like Panama, Liberia, or the Marshall Islands.   
​
 
It's best to check with the specific cruise line you're applying to for their exact requirements. They can provide you with detailed information on the necessary documentation, including whether or not a Seaman's Book is required.  We will support you here with the information you need to know.

Question 35

Do I need an STCW certificate?

Accepted Answer

Yes (probably), you will need to obtain specific STCW (Standards of Training, Certification and Watchkeeping) certificates to work on a cruise ship. The exact requirements will depend on the specific position you are applying for and the flag of the ship.  
​
 
However, most cruise ship crew members are required to have the following STCW certificates:
​
 • STCW Basic Safety Training (BST): This includes courses in personal survival techniques, fire prevention and firefighting, elementary first aid, and personal safety and social responsibilities.   
 • Additional certifications: Depending on your role, you may need additional certifications such as proficiency in survival craft and rescue boats, advanced fire fighting, medical first aid, and more.   ​
 
It's important to check with the specific cruise retail operator you are applying to for their exact STCW requirements. They can provide you with detailed information on the necessary certifications and how to obtain them.  We will support you here with the information you need to know.

Question 36

Will I need to have a background check completed?

Accepted Answer

Yes.  It maybe necessary for us to conduct the necessary confidential background checks, including but not limited to criminal record, employment history, & educational qualifications.  Or, for some cruise lines you will be required to conduct the DBS checks yourself and show proof of this.

Question 37

What Visa do I need?

Accepted Answer

The specific visa you need to work on a cruise ship depends on the flag of the ship and the countries it visits. However, the most common visa required for crew members working on cruise ships that dock in the United States is the C1/D visa.  
​
 
This visa allows you to work on a cruise ship and transit 
through the United States. It is important to note that you will need to obtain this visa through the US Embassy or Consulate in your home country.   
​
 
The cruise line you are working for will typically provide you with the necessary documentation and guidance to apply for the C1/D visa.   
​
 
Remember to check with the specific cruise line you are applying to for their exact visa requirements, as they may have additional requirements based on the ship's flag and itinerary.
Sources and related content

Question 38

What will it all cost?

Accepted Answer

We have a requirements page with all the information you need to know in terms of the projected costs to get onboard.  Please note these costs do vary from operator to operator, so please check with us as you go through the recruitment process to make sure you understand fully.

Question 39

Did we answer your questions?

Accepted Answer

We hope we have been able to answer all your questions.  If not, please feel free to send us an email with your question and we will do our best to answer it for you as best as we can.  We would love to get your feedback!

Our email address is info@cruiseretailacademy.com

FAQ SUR LA VENTE AU DÉTAIL DES CROISIÈRES

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FAQ SUR LA VENTE AU DÉTAIL DES CROISIÈRES

Home About Us Terms & Conditions Privacy Policy Recruitment

Blog Training Groups Links Corporate

Home
About Us
Terms & Conditions
Privacy Policy
Recruitment

Blog
Training
Groups
Links
Corporate