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JOB DESCRIPTION
At the Cruise Retail Academy, we aim to "Illuminate" your career, offering incredible opportunities for Luxury Influencers onboard some of the highest profile cruise ships around the world.
As a key player in the retail sales team, the Luxury Influencer thrives on creating unforgettable guest experiences while driving sales to new heights. With a strong presence and the ability to host seminars and events they excel at creating connections with guests that drive sales. The role involves learning scripts and being on the microphone frequently, so strong communication skills are essential. Equipped with extensive knowledge of luxury products—particularly Fine Jewelry and Swiss Time Pieces —they are the trusted go-to for both guests and team members. Collaborating closely with the Retail Manager, they’re at the heart of voyage planning, guest touchpoint strategies, and event success. Whether it's on stage, assisting in closing sales, or contributing to retail staff meetings, the Luxury Influencer delivers excellence with energy and expertise every step of the way.
Sound like you?
Then read on...
It's no secret that "People buy from People." While leading an amazing guest experience is crucial, success depends on our team of shoppies and specialists. Are you ready to make a difference?
Led by industry expert Adrian Pittaway, the Cruise Retail Academy is poised to "ILLUMINATE YOUR WORLD." Our goal is simple: to find, mentor, and grow the best talent in the cruise retail industry.
We collaborate with our esteemed cruise line partners and brand affiliates to elevate the onboard experience and redefine cruise retail.
Explore our website to see how the academy is transforming the cruise retail landscape.
Whether you're onboard or on land, become part of our story. Join the Cruise Retail Academy for free and get ready to illuminate your retail world.
Thank you!
ABOUT THE JOB
Sales and Revenue Generation
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Drives achievement of voyage sales goals and maximises revenue opportunities.
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Supports the management team in exceeding goals
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Brings brand service strategies to life while championing innovative product initiatives
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Responds promptly to guests’ requests and feedback
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Delivers confident, knowledgeable, and spot-on responses about products and services
Guest Touchpoints and Traffic Driving
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Champions collaboration with revenue partners to make every occasion unforgettable
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Maximises opportunities to connect with guests
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Actively seeks out guests with creative strategies
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Builds professional, harmonious relationships across all shipboard departments
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Radiates positivity, ensuring the onboard retail shops are seen as a great destination
Operational Excellence
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Takes charge in organising and prepping the team for major events
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Adequately prepared and rehearsed for all events and presentations using provided scripting
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Analyzes event effectiveness based on attendance, sales, and guest engagement.
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Collaborates with the Retail Manager to pilot new products and experiences
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Required Participation in weekly reporting, team and individual calls as needed.
Relationship Management
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The go-to expert for category sales, building lasting guest relationships and driving results through authentic connections and referrals
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Responsible for achieving traffic goals.
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Nurtures guest leads with consistent follow-up throughout the voyage, ensuring no opportunity slips through the cracks.
ABOUT YOU
Education & Experience
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Experience in presentation
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Good English language skills
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Proven sales experience
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Shipboard experience is preferred.
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High School diploma or equivalent
Knowledge, Skills & Abilities
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Strong social skills and team player
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Builds good relationships
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Strong personal brand
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Natural storyteller
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Good organisation and time management
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Positive charisma
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High professional standards
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Motivates team
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Entrepreneurial spirit
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Computer literate
Non-negotiables
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Must be at least 21 years old.
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Able to travel and live/work on a ship. Able to work 6-month contracts. Able to work 7 days a week, up to 72 hours.
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Possess a valid passport and when possible, seaman book copy.
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Physically active
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Professional appearance, dress and grooming according to company and cruise line standards.
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STCW certification as required by cruise line.
