Job Description

ROLE SUMMARY

As an Art Consultant, you will provide an elite and personable experience to clients as an expert within onboard galleries.  You will use your flair and engaging personality to develop loyalty with customers through a one-to-one, flexible and dynamic consultative approach sharing your passion for an exclusive range of artwork including original paintings, limited editions and sculptures.

You will take responsibility for exceeding set personal targets through inspiring passengers with passion, knowledge and articulation through every-day conversations as well as art seminars in a public speaking role. You will also deliver a tailored customer service program which falls within the department’s sales strategy.

You will undertake set duties and responsibilities in the support of the cruise ship’s obligation regarding Safety, Security and the Safeguarding of the Environment whilst you are on board our clients’ ships. You will sail between five to seven months continuously, during any sailing period, 365 days a year throughout the world.

It’s important that you uphold a professional, positive and resilient attitude and act with integrity whilst also always ensuring compliance to Company policy and procedures and promoting and upholding brand values.

KEY RESPONSIBILITIES

• You will create a strong relationship with clients onboard through a personal and unique service, a creative and proactive mindset and knowledge of industry trends making sure they feel cared for and listened to.

• Through superior qualification you will knowledgably offer and pitch our extensive range of artwork to passengers.

• Take responsibility for individual and gallery cruise targets and KPI’s, working towards these with an aim to exceed, generating maximum sales and commission.

• Introducing add-on products and upselling to at every opportunity to assist the gallery in reaching its full monetary takings potential.

• Offer confident and articulately delivered Art Seminars to large groups of passengers.

• You will be involved in aspects of our Artist On-board Exhibitions; starting with promotion.

• Utilising or selling systems, delivering daily reporting, cash and credit procedure compliance ensuring accurate and effective communication flow between all stakeholders at all times.

• Participating in the planning and merchandising of the Gallery coinciding with new exhibitions whilst being imaginative and strategic to encourage footfall and to enable the gallery to reach its highest potential. 

• Identifying new business opportunities through cross promotion links with other concession partners and departments onboard where positive relationships are developed and maintained.

• Utilising tools on board for marketing purposes including cabin drops, client follow ups and interactive digital marketing to engage with passengers.

• Completing the safety, security and environmental duties required by the ship at any time.

• Maintain and sustain full compliance and understanding to company frameworks, policies and procedures promoting safe, consistent and compliant working practices throughout.

• Keeping up to date and researching new artist releases and introducing them into the on board programme.

• Research and maintain a relevant understanding of artist knowledge and art history, as well the current art market, to be able to offer confidently, a wide breadth of information to your clients and have a credible knowledge of the broader art world.

 SKILLS   

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• Ability to sell and close deals at any size.

• Strong communication and relationship building skills.

• Practice a motivational, passionate and confident way of working. 

• Ability to communicate exceptionally with clients through different ways of working.

• Ability to confidently pitch and sell to clients.

• Genuine and positive mind-set.

• Committed to growing and developing personal and Gallery client data-base.

• Good time and task management along with being goal orientated and team focused.

• Determined, resilient and controlled under pressure.

• Creative eye for merchandising the Gallery space.

• An ability to think on your feet, in a fast paced environment to close deals with urgency.

EXPERIENCE   

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• Experience within the luxury industry is preferred.

• A variety of experience within the Fine Art / Luxury Sales industry.

• Exceptional written and verbal communication is key.

• Experience with both face to face and over the phone customer engagement.

• You must experience with liaising with wide ranging clientele.

• Fine Art Degree of equivalent is desirable however not essential.